Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services.
Last updated: August 30, 2025
At Grown Gem, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.
We believe in transparency about our data practices and your rights. This policy applies to all information collected through our website, mobile applications, customer service interactions, and related services.
We never sell your personal information to third parties. We use your data only to provide better service, process your orders, and improve your shopping experience.
Processing required to fulfill your orders and provide services
Improving services, fraud prevention, and security
Marketing communications and optional features
Meeting legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used solely to provide and improve our services.
We share information with trusted partners who help us operate our business:
We may disclose information when required by law or to protect our rights:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information becomes subject to a different privacy policy.
In the unlikely event of a security incident, we have procedures in place to:
Essential communications about your orders:
*These cannot be unsubscribed from as they're essential for service
Promotional content you can opt into:
*Easy unsubscribe option in every email
We use your purchase history, browsing behavior, and preferences to send relevant content. This includes:
Processing opt-out requests may take up to 48 hours. You may still receive transactional emails related to your orders.
Available on our website
Manage preferences online
While we honor your privacy rights, some limitations may apply:
California residents have additional privacy rights under the California Consumer Privacy Act and California Privacy Rights Act (CPRA). These rights are in addition to any other rights you may have.
We do not sell personal information as traditionally understood. However, under the broad CCPA definition, some data sharing activities might be considered "sales":
You can opt-out of these activities using our "Do Not Sell My Personal Information" link or cookie settings.
To protect your privacy, we verify the identity of individuals making privacy requests:
We will not discriminate against you for exercising your California privacy rights. We will not:
Privacy Inquiries:
privacy@growngem.com
General Support:
support@growngem.com
Response within 24-48 hours
Monday - Friday: 9 AM - 6 PM PST
Saturday: 10 AM - 4 PM PST
Ask for "Privacy Team"
For EU residents or complex privacy matters, you can contact our Data Protection Officer directly:
Email: dpo@growngem.com
Subject Line: "DPO - [Your Privacy Concern]"
If you're not satisfied with our privacy practices, you have the right to file a complaint with relevant supervisory authorities:
Contact your local Data Protection Authority or the lead supervisory authority in your country.
California Attorney General's Office Privacy Unit
We take your privacy seriously and are committed to addressing your concerns promptly and thoroughly. Don't hesitate to reach out with any questions about our privacy practices or your data rights.
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